Safelite AutoGlass

Hector L Colon 2 months ago

Worst experience ever. They put our lives in danger. Please read until the end. I know is a long review but I feel the responsibility to warn others about this. Back in May We left our BMW X3 at this store at 4:00pm to get the windshield replaced. They called us around 7:00pm to tell us that the windshield they ordered was the wrong one and we need to rescheduled. We were told that they noticed the mistake before removing the original windshield, but that was not true. When my wife went to pick up the car, she noticed that the windshield was destroyed. Clear sign that the windshield was removed and reinstalled. She walked into the store and asked if it was safe to drive the car like that. She was told that it was safe to drive it like that. When she came back home and I saw the windshield I decided to go with a different provider because I can’t trust them anymore. There was no need to lie about something like that. I brought the car to a different provider and they found out that the nuts and caps for the windshield wipers were missing too and they had broken the rain sensor. So, not only they let my wife drive away with a destroyed windshield but also without windshield wipers nu

Julia Diaz 2 months ago

They fit me in at the shop because of the downpour outside and I was so impressed. The receptionist was so knowledgeable and patient to explain the whole process and extras I could add -which I did. The tech Scotti gave estimates on time it would take and was done even faster. The office was relaxing to wait in with cold drinks and now I have a perfect windshield again. Would give 10 stars if I could. Excellent service from start to finish.

bbkittty 3 months ago

I have been here twice and the service is great! They’re always caring and careful when it comes to your car and they do a great job!! Ivan specifically repaired my windshield, he was very good at responding to all the questions I had, he had a very bright personality and made sure to wipe down my windshield as well. I have no complaints!! Amazing workers and amazing service!!

Matthew Usher 3 months ago

Had my windshield replaced on my Honda Odyssey, all the gaskets and grommets flew off. I scheduled them to come fix it. These pictures say it all, gaskets are bubbled out and not flush with windshield. There is a screw missing, and they used the wrong thumb pop rivet sizes. They didn't even replace the ones they broke!

Shannan T. 7 months ago

Fast, easy and very good work performed. Called my insurance company a had to make an appointment for my car since they cannot perform the service at home due to recalibration of my sensors. As soon as I walked into the location, I was greeted by a nice young Service person. Within three minutes, I had a technician come to get my keys, introduce himself and give me an estimated timeframe. He had my car in and out within the time he quoted, thanked me for my business and wished me a good day. I was in and out within an hour. Very impressed. I would definitely go back if I have the unfortunate experience of another rock hitting my windshield.